FAQ

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FAQ:

Ordering:

Do i need an account to order online?

You don’t need an account to order at my-viv. Setting up an account will allow you to view past orders and the status of your current order. You can create an account at the checkout.

I forgot my password.

If you forget your password you can easily request a new one by using the “Lost your password?” link on the log in page. When you enter your e-mail address or user name your new password will be send automatically.

Can i change my order?

Unfortunately, we can’t change your order after you’ve placed it.

Payment:

How do i pay for my order?

Once you have completed the check out page you scroll down to payments. We accept numerous payment methods.
– IDEAL.
– Creditcard: MASTERCARD & VISA.
– Bancontact.
– Paypal.

Is it safe to order online?

We take your online security very serious. Personal and payment information is safe and no data is sent over without encryption. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology and other measures.



Delivery:

What’s the status of my order?

You will be notified by e-mail at various stages during the dispatching process of your order. 

When will my order be shipped?

No information available yet.

Can i change my address?

Once the order has been dispatched we are unable to change the delivery address. We won’t ship your package again if you weren’t able to collect your package.

How can i track my order?

Once your order is sent, you will receive a tracking number by e-mail to follow your package. If you have any further questions or concerns regarding the shipment of your order, feel free to contact us. info@my-viv.com

What is the delivery time of my order?

No information available yet.

What are the shipping costs?

The shipping costs in the Netherlands and Belgium are for free.
– Europe €10,-
– Rest of the world €20,-

Do the prices include VAT?

The prices in our web store include VAT.