Privacy

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Privacy:

Introduction
My-viv respects the privacy of all visitors to its Website and is highly committed to maintaining the privacy of all such visitors. We will use your personal data to make sure that your orders will be handled as fast and easy as possible. This statement describes how we deal with your personal data and online security.

This statement informs you about the following:
1. Who we are
2. What data we collect
3. What we need your data for
4. How we may share your data
5. Legal grounds for processing your data
6. Your data is safe at My-viv (online security)
7. We do not keep your personal data longer than necessary
8. Where your data is processed
9. Your privacy rights
10. Objection and complaints
11. Changes to our privacy statement
12. Contact us

1. Who we are:
My-viv is responsible for the processing of your personal data and acts as the data controller.

If you have any questions, feedback or want to know more about how your personal data is processed, or if you want to access, correct or remove your personal data, please contact us at info@my-viv.com.

2. What data we collect:
Personal data are data that can be used to identify you as a person. We collect data in the following ways:

  • If you place an order on our Website, we collect your name, e-mail, billing and shipment address in order to complete and deliver your order..
  • If you create an online account at our Website, we will collect your personal data on a secure server. You are asked to fill in your name, e-mail, billing and shipment address and password, to allow you to place orders for our products. We store your billing and shipment address so that you do not have to fill in this information for any subsequent purchases.
  • The data and feedback we collect about the use of our Website help us to develop and improve the Website and related services.
  • If you decide to write a review, you can do this under your own name or anonymously. We reserve the right to not publish or to remove reviews.
  • If you contact our customer service, we will collect your name and e-mail address (and any additional data you may provide us with) to be able to respond to your questions or comments or to provide better service.

3. What we need your data for:
We only collect and further process your personal data for the purposes mentioned in the previous paragraph.

We will ask your consent before using your personal data for purposes other than those listed above, unless the further use of your data is compatible with the purpose for which the personal data were initially collected. We will inform you of, and, if necessary ask your consent for, any changes in the use of your personal data.

We may use your data for decisions based on automated decision-making, including profiling.

4. How we may share your data
We will not share (or sell) your personal data to third parties, except as disclosed in this privacy statement or with your consent.

5. Legal grounds for processing your data
Consent
By the following acts you give us your consent to process your personal data:

  • Creating an online account
  • Writing a review
  • Contacting our customer service

You have the right to revoke your consent at all times. When you revoke your consent, we will stop processing your personal data.

Necessary for the performance of an agreement
When you place an order, you enter into a purchase agreement with us. In order to process and deliver your order, we need certain personal data, such as your name, e-mail, billing and shipment address.

Legitimate interests
We may process your personal data for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms. In addition, you have the right to object to this way of processing your personal data. If you would like to exercise this right, please contact us at info@my-viv.com. Please note that if you exercise such right accordingly, this may limit us to process your data for your benefit as set out above.

6. Your data is safe at My-viv.
We appreciate the trust you place in us. My-viv is committed to protecting your personal data. We have implemented reasonable security measures, including Secure Socket Layer (SSL) encryption technology and other tools to protect all your personal data we may collect through our Website. We use a variety of measures to ensure that your personal data is protected from unauthorized access, improper use or disclosure, unauthorized modification or alteration, unlawful destruction or accidental loss. However, the internet is an open system and My-viv cannot guarantee that the personal data you submit will not be intercepted by others. All our employees who have access to or are involved in the processing of personal data are bound by contractual confidentiality obligations and will respect the confidentiality of any such personal data.

7. We do not keep your personal data longer than necessary
Order information
When you place an order for our products, we retain that information for a minimum period of six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.

Correspondence and enquiries
When you make an enquiry or contact us by email or via our contact form, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 24 months thereafter, after which point we will delete your information.

8. Where your data is processed
Your data is processed within the European Union.

9. Your privacy rights
Under applicable privacy laws (General Data Protection Regulation (GDPR)), you have, inter alia, the right to:

  • Ask for access to your personal data (access)
  • Ask to change or correct your personal data (rectification)
  • Ask to delete your personal data (erasure/right to be forgotten)
  • Ask to restrict the processing of your personal data (restriction)
  • Ask to transfer your data to another controller or to yourself if we have processed your data based on your consent or based on the agreement you have entered into with us (data portability)
  • Object to the (further) processing of your personal data if we have processed your data based on our legitimate interests (objection)

If you would like to know more or would like to invoke your rights, please contact us at info@my-viv.com.

10. Objection and complaints
If we have collected personal data from you on the basis of our legitimate interests, you can at all times object to the processing of your personal data by contacting us at info@my-viv.com. We will in that case stop the processing, unless we have compelling legal grounds for the processing which override your interest to stop the processing.

11. Changes to our statement
Our Privacy Statement may change from time to time to reflect changes to our services or changes in the Applicable privacy laws. We will not reduce your rights under this Privacy Statement without your explicit consent. We will post any changes to our Privacy Statement on this page. We will notify you personally, for example through an email notification, of significant changes to our Privacy Statement.

12. Contact us
My-viv is responsible for the processing of your personal data and acts as the controller. If you have any questions, feedback or want to know more about how your personal data is processed, or if you want to access, correct or remove your personal data, please contact us at info@my-viv.com.